FAQ

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fast

General

What is GlowSend?

GlowSend is a first-of-its-kind Chat Business built for entrepreneurs on the go. With integrated features that include invoicing and payments, WhatsApp is transformed from a simple chat application to a business powerhouse.

What is Chat Business?

Coined by GlowSend, Chat Business refers to the merging of communication and business basic operations into a time-saving, cost-effective tool for businesses on the go.

Is GlowSend secure?

Yes, GlowSend is secure.

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We provide world-class security through our partnership with Ukheshe, a global platform created in 2018 to ensure that South African SMMEs are not left behind as the world transitions to online banking.

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In addition, as a financial product, we are subject to rigorous South African compliance practices.

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Security Page

Is GlowSend easy to learn?

GlowSend operates as a WhatsApp channel making learning as easy as learning any mobile chat. The user-friendly interface guides you at each step along the way.

How do I get started?

Simply send a "Hi" to GlowSend on WhatsApp at +27 67 375 6802 to begin the registration process directly from your mobile device. You’ll then be prompted through the registration process. As a WhatsApp channel, GlowSend requires no additional downloads or installations.

What documents do I need to get started?

All you need is an image of your ID document. During registration, you’ll also be asked for a selfie.

Who is Ukheshe?

Ukheshe is a global platform created in 2018 to ensure that South African SMMEs are not left behind as the world transitions to online banking. Today, Ukheshe enjoys endorsement from The World Bank, is a Mastercard Start Path partner, and took second place in the KPMG Private Enterprise Global Tech Innovator Africa competition in 2021.

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Ukheshe

Is there a transaction minimum or maximum?

There is no minimum, but there is currently a maximum transaction amount of R10,000 (South African Rand) per invoice. The number of invoices you can submit through GlowSend is unlimited, though, so for amounts greater than R10,000, you can submit multiple invoices to make up the total at no additional cost to you or your client.

Can I accept payments in foreign currencies?

With GlowSend, you can accept payments from all countries and in all currencies.

As a GlowSend merchant, you submit your invoice to your customers in South African Rands. While the client receives the invoice amount in South African Rand, they will be able to pay in their currency of choice while GlowSend ensures you receive South African Rand into your bank account.

What processing fees do I pay?

You only pay when your customers pay you:

3.5% per processed transaction
2 ZAR per daily payout

How does invoicing work?

Invoicing is activated when you register as a merchant on GlowSend. You’re asked to add your logo, address, and banking details. Once your business profile is set up, you’re ready to start invoicing. Simply choose the “Request payment” option on GlowSend and follow the prompts.

A PDF invoice is generated in under a minute and you have the option of forwarding the PDF yourself or have GlowSend send it on your behalf.

What payment options do my clients have?

Currently, your clients can pay with debit or credit cards, Instant EFT, or QR code. We are constantly expanding our range of payment options.

Are there fees for my client when they pay me through GlowSend?

There are absolutely no fees to your client! GlowSend only charges you a processing fee when your client makes a payment.

How do I get my money?

All payments are handled through Ukheshe, our financial partner. When your customer pays, the money is added to your Ukash ewallet. Every 2-3 business days, the balance in your Ukheshe account is paid into your bank account as one amount, which will be reflected on your bank statement.

Every transaction can be tracked through GlowSend from within WhatsApp.

How long does it take to get my money?

It takes approximately 2-3 business days for your money to reflect in your bank account from when payment was made. We’re currently working on an “instant payout” option.

What if my client requests a refund?

All you need is an image of your ID document. During registration, you’ll also be asked for a selfie.

How do I track my invoices and payments?

On the GlowSend menu, there is an option to view transaction history where an icon indicates whether the money has been successfully paid and received, and which balances are still outstanding.

Do I need a registered business to sign up with GlowSend?

You do not need to be a registered business to sign up. GlowSend has been built to make business easy for the entrepreneur who chooses to operate as sole proprietors.

Do I need to have a business bank account to sign up with GlowSend?

You don’t need a business bank account. Built with sole proprietorship in mind, you can sign up using your personal bank account.

Is it only businesses in South Africa that can use GlowSend for invoicing?

At the moment, it is only businesses in South Africa who invoice in South African Rands that can use GlowSend as a merchant.

How does Glowsend ensure that my clients’ card details are protected?

We use multiple methods of ensuring your clients’ details are protected, including:

Data encryption: Through our partnership with Ukheshe, we use advanced encryption techniques to protect your customers' data during payment processing. This prevents unauthorized access.
Customer authentication: Multi-factor authentication processes are used to verify your customers' identities, reducing the risk of fraudulent activities.
Anti-fraud systems: Advanced anti-fraud systems and algorithms are implemented to identify suspicious activities and prevent fraudulent activities.

How do I make it easy for my clients to know, trust, and use GlowSend?

What kind of support can I expect as a GlowSend merchant?

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