Glowsend security page
Find out how serious we are about security and data safety
World-class security
GlowSend provides world-class security through its partnership with Ukheshe, a global platform created in 2018 to ensure that South African SMMEs are not left behind as the world transitions to online banking.
Today, Ukheshe enjoys endorsement from The World Bank, is a Mastercard Start Path partner, and took second place in the KPMG Private Enterprise Global Tech Innovator Africa competition in 2021. As a financial product, GlowSend is subject to rigorous South African compliance practices. You can, therefore, have peace of mind knowing we protect you through the process of knowing your customer (KYC).
The GlowSend Pledge
At GlowSend, we prioritise the security and confidentiality of your data above all else. We understand the sensitivity of handling personal information and card details, which is why we pledge to maintain the highest standards of security to safeguard your data
Security for you as a merchant
KYC is the process of verifying your customer's identity before any financial details are exchanged. When you, as a merchant, use GlowSend for the first time, you will be required to upload a picture of your ID or passport followed by a selfie.
Verification is then done instantly through PEP screening, UN and OFAC sanction checks. For an extra layer of protection, we have an algorithm in place that blocks any suspicious activity.
All the information you provide is encrypted and stored in banking-grade servers.
Security for your customers
DATA ENCRYPTION
Through our partnership with Ukheshe, we use advanced encryption techniques to protect your customers' data during payment processing. This prevents any unauthorised access.
ANTI-FRAUD SYSTEMS
Advanced anti-fraud systems and algorithms are implemented to identify suspicious activities and prevent fraudulent activities.
CUSTOMER AUTHENTICATION
Multi-factor authentication processes are used to verify your customers' identities, reducing the risk of fraudulent activities.
Your trust is everything
We take security very seriously, so we subject ourselves to extensive, independent security audits. These tests ensure we are constantly at the top of our game, providing you with a payment experience that is not only convenient but also safe. Through this rigorous process, we guarantee that every transaction is protected, giving you peace of mind.
Your financial security is our top priority, and that's why we leave no stone unturned in maintaining the highest security standards. With our system, you can be confident that your payments are handled with the utmost care and protection.
Getting started with GlowSend is a breeze and it’s free. All you need is WhatsApp!
Starting with GlowSend was easy – a quick HI to the GlowSend number 067 375 6802 on WhatsApp got things going. The chatbot guided me through registration, and the live in-chat agent explained why my ID and bank details were needed for compliance. I felt confident knowing that providing this information meant seamless payouts to my bank account.
